Shipping Policy

Overview

At Donverro, we are committed to offering a smooth, transparent, and reliable delivery experience. This policy explains how we process, ship, and deliver your order.

Shipping Destinations

United Kingdom:
We currently deliver exclusively within the United Kingdom.

Future Expansion:
We plan to extend our shipping coverage to additional regions as our logistics network grows.

Shipping Costs

  • United Kingdom: All orders qualify for free shipping.

  • No Hidden Charges: Any delivery-related fees are clearly shown during checkout.

Order Processing Time

  • Handling Time: Orders are packed and dispatched within 1–3 business days (Monday–Friday).

  • Same-Day Processing: Orders placed before 10:00 PM are processed on the same working day.

  • Weekend Orders: Orders submitted on weekends are processed on the next business day.

Estimated Delivery Time

  • Transit Time: Standard delivery takes 3–9 business days after dispatch.

  • Delivery Days: Couriers deliver Monday through Friday.

  • Important Note: Delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances.

  • Total Estimated Timeline: Overall, you can expect 4–12 business days from order placement to delivery.

Shipping Carrier

We partner with DHL to ensure fast, secure, and reliable delivery.

  • Insured Shipments: All parcels are insured against loss or damage. If an issue occurs, please contact our support team immediately.

  • Eco-Friendly Packaging: We use sustainable packaging materials whenever possible to minimize environmental impact.

Order Tracking

  • Shipping Confirmation: Once your order has been dispatched, you will receive an email with your tracking number and courier details.

  • Track Online: You can follow your shipment via our Track Your Order page.

Missing Items During Delivery

If an item appears to be missing from your delivery:

  • Report Within 7 Days: Contact us at  info@donverro.com within 7 days of receiving your package.

  • Resolution: We will investigate and resolve the issue by sending a replacement or providing another suitable solution.

Company Details

Company Name: Loosdregt Ecom
Address: Meidoornstraat 17, 5682 CE Best, North Brabant, The Netherlands
Email:  info@donverro.com
Contact Form: click here
Phone: +44 7400 740 705
Company Registration Number: 92619541
Tax Number: NL004965593B61
Customer Service Availability: Monday to Friday, 9:00 AM to 5:00 PM (GMT+1) 
Saturday & Sunday: Closed