Shipping Policy

Donverro Shipping Policy

At Donverro, we are committed to providing a reliable, transparent, and smooth shipping experience. This policy outlines everything you need to know about how we handle deliveries.

Shipping Coverage

  • Delivery Countries: We currently ship to the following countries: United Kingdom

  • Future Plans: We are actively exploring options to expand our shipping zones.

Shipping Fees

  • Within United Kingdom: Shipping is free for all orders.

  • No Surprise Charges: All shipping-related costs are clearly shown during checkout.

Order Handling Time

  • Processing Time: Orders are packed and shipped within 1–3 business days (Monday to Friday).

  • Order Cutoff Time: Orders placed before 10:00 PM will be processed the same business day.

  • Weekend Orders: Orders placed during the weekend will be processed on the next working day.

Estimated Delivery Time

  • Transit Time: 3–9 business days after dispatch.

  • Working Days: Deliveries take place Monday through Friday.

  • Disclaimer: Delivery estimates may vary due to unforeseen factors like weather conditions or courier delays.

  • Total Estimated Time: From order placement to delivery, expect 4–12 business days.

Shipping Carriers

  • Trusted Couriers: We partner with DHL for fast and secure deliveries.

  • Insured Shipping: All packages are insured. If your package is lost or damaged during transit, please contact our customer support immediately.

  • Sustainable Packaging: We use eco-friendly materials whenever possible to reduce our environmental impact.

Tracking Your Order

  • Tracking Info: Once your order is shipped, you’ll receive an email with the carrier’s name and your tracking number.

  • Track Online: You can track your shipment directly via our Track your order

  • Need Help? Visit our Contact Page or email us at  info@donverro.com for assistance.

Missing Items

  • Report Missing Products: If you receive your order and an item is missing, please notify us within 7 days by emailing  info@donverro.com

  • Our Response: We will investigate and resolve the issue by either sending a replacement or issuing a refund.

Returns & Refunds

  • Return Period: You can return your product within 30 days of the delivery date.

  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Customized or personalized products are non-returnable.

  • Return Shipping Costs:

    • Defective or Incorrect Items: We cover the return shipping fees.

    • Change of Mind or Incorrect Choice: Return shipping costs will be at your expense.

  • Refund Process: Refunds are processed within 5 days after we receive and inspect the returned item. The amount will be refunded via the original payment method.

Restocking Fees

  • No Additional Charges: Donverro does not charge any restocking fees on returned items.

Return Shipping Costs Breakdown

  • For Faulty or Incorrect Items: No charge to the customer.

  • For Voluntary Returns: Customers bear the cost when returning items for reasons such as incorrect purchase, size mismatch, or change of mind.

Company Details

Company Name: Loosdregt Ecom
Address: Meidoornstraat 17, 5682 CE Best, North Brabant, The Netherlands
Email:  info@donverro.com
Contact Form: click here
Phone: + 31 6 87 85 41 13
Company Registration Number: 92619541
Tax Number: NL004965593B61
Customer Service Availability: Monday to Friday, 9:00 AM to 5:00 PM (UK local time)