FAQ

Frequently Asked Questions (FAQ)

Shipping and Delivery

When will I receive my order?
We aim to dispatch your order as quickly as possible. The full delivery process typically takes between 4 and 12 business days. This includes a processing time of 1 to 3 business days and a shipping time of 3 to 9 business days, depending on your location.

Do you ship to the United Kingdom?
Yes, we offer delivery within the United Kingdom. All UK orders are shipped free of charge.

Can I track my package?
Yes. As soon as your order leaves our warehouse, you will receive an email with a tracking number. You can use this number to monitor the progress of your delivery through our tracking page.

Returns and Exchanges

Can I return my order?
You may return your order within 30 days of receiving it. No explanation is needed. The return costs are the responsibility of the customer. 

How do I start a return?
Send an email to  info@donverro.com or fill in the contact form on our website. Our customer support team will assist you with the return process.

When will I get my money back?
Once we receive and inspect your returned item, we will issue a refund on the same day the package arrives. It may take up to 5 business days for the refund to appear in your account, depending on your bank.

Products and Sizing

How do I know which size to order?
Our clothing follows standard sizing. Loafers and shoes are true to size, but since loafers do not have laces, they should fit snugly. If you're between sizes, we recommend choosing half a size smaller. A size guide is available on each product page, including foot measurements in both centimeters and inches.

Payment and Security

Which payment methods are accepted?
We currently accept all major credit and debit cards

Is my payment secure?
Yes. We use secure encryption technology to protect all transactions. Your personal and financial data is handled safely and in compliance with current security standards.

Need Assistance?

If your question hasn’t been answered here, you can always reach out to our customer support team via our contact page. We’re happy to help.

Company Name: Loosdregt Ecom
Address: Meidoornstraat 17, 5682 CE Best, North Brabant, The Netherlands
Email:  info@donverro.com
Contact Form: Click here
Phone: + 31 6 87 85 41 13
Company Registration Number: 92619541
Tax Number: NL004965593B61
Customer Service Availability: Monday to Friday, 9:00 AM to 5:00 PM ((UK local time)